Just right returns in the UK

Further to the launch of DHL Parcel in the UK market, we were asked to introduce their returns service to retailers large and small.

To further reinforce the importance of easy returns we developed a white paper to share with retailers. It helped to set the scene for growing consumer demands for a choice of convenient returns solutions.

To flip returns into a positive thing with retailers we developed an animated film to tell the DHL ‘Just right returns’ story. This was supported by an email and landing page detailing the 3 simple ways shoppers can return with DHL, the benefit of their large returns drop off network and the trust of the DHL brand to help retailers build shopper loyalty.